Returns & Exchanges Policy

At 99 Bikes, we want you to ride with confidence, which is why we offer a 30-day return policy on most gear and accessories. If your purchase isn't the perfect fit for your cycling journey, simply return it in its original, unused condition for a refund or exchange.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in original packaging, unused, and within the 30-day return window from the date of purchase.

• 2.
  Initiate Your Return

  Log into your account portal to request a return authorization or visit any of our local 99 Bikes retail locations with your proof of purchase.

• 3.
  Pack and Ship

  Securely package your items and attach the provided shipping label, or drop them off at your nearest store for an instant inspection.

• 4.
  Receive Refund or Credit

  Once our technicians verify the condition of the gear, we will process your refund to the original payment method or issue a store credit within 3-5 business days.